Privacy Policy

1. Introduction

TechnoDen ("TechnoDen," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect when you visit technoden.net or engage us for services, how we use it, who we share it with, and the choices you have.

This policy applies to information collected through our website, our scheduling system, our service engagements, and our business communications. It does not cover third-party websites we link to.

2. Information we collect

2.1 Information you provide directly

• Contact information — name, business name, email address, phone number, mailing address when you fill out a form, request a consultation, or sign an engagement.
• Engagement information — business size, industry, the IT environment and tools you use, the services you're considering, and any details you share when scoping work.
• Communications — messages you send us by email, web form, scheduled meetings, or phone.

2.2 Information collected automatically

• Site analytics — anonymized or pseudonymized usage data (pages visited, referrer, approximate location based on IP, device and browser type). We use this to improve the site and understand how visitors find us.
• Cookies and similar technologies — see our Cookie Policy for a full list and your choices.
• Server logs — IP address, timestamp, user-agent string, and request URLs, retained for a short period for security and abuse prevention.

2.3 Information from third parties

If a client or partner introduces you to us, we may receive your name and contact details from them. We treat that information the same as if you had provided it directly.

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Schedule and conduct consultations and engagements.
• Send service-related communications (status updates, invoices, security advisories relevant to your environment).
• Improve our website, services, and operations.
• Comply with legal obligations, enforce our agreements, and protect our rights and the rights of others.

We do not sell your personal information. We do not use your information for behavioral advertising on third-party platforms.

4. Who we share information with

We share information only as needed to provide services, run the business, and meet legal obligations:

• Service providers and processors — vendors who help us operate (e.g., website hosting, email, scheduling, billing, customer support, security tooling). We require contractual protections.
• Professional advisors — accountants, attorneys, and auditors when necessary.
• Authorities — when legally required (e.g., subpoena, court order) or to protect rights and safety.
• Business transfers — if we are involved in a merger, acquisition, or asset sale, your information may transfer to the successor entity.

4.1 Sub-processors

Purpose	Vendor
Website hosting	Squarespace
Domain DNS / SSL	Squarespace
Email	Google Workspace or Microsoft 365
Scheduling	Squarespace Scheduling / Acuity
Payment / Invoicing	Stripe, Square, or QuickBooks
Security tooling for client environments	Covered separately in client MSAs

5. How long we keep your information

We retain personal information only as long as needed for the purposes described in this policy or to meet legal, tax, accounting, or regulatory requirements. Typical timelines:

• Prospect inquiries — up to 24 months if no engagement is signed.
• Client engagement records — through the engagement plus 7 years for tax and contractual records.
• Server logs and analytics — typically 13 months.

When information is no longer needed, we delete or anonymize it.

6. Your rights and choices

Depending on where you live, you may have rights under laws including California's CCPA/CPRA, Colorado's CPA, Virginia's VCDPA, and other state or national privacy laws. These can include:

• The right to know what personal information we hold about you.
• The right to access a copy of that information.
• The right to correct inaccurate information.
• The right to delete information, subject to legal retention obligations.
• The right to opt out of certain uses (we do not sell personal information).
• The right to non-discrimination for exercising these rights.

To exercise any of these rights, contact us at the address in Section 11.

7. Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure, and we cannot guarantee absolute security of information transmitted to us.

9. International transfers

TechnoDen operates in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection rules than your country.

10. Changes to this policy

We may update this policy from time to time. We will post the new version with an updated "Last Updated" date. For material changes we will also provide reasonable notice (for example, a notice on the website or by email if appropriate).

11. Contact us

For privacy questions or to exercise your rights:

TechnoDen
Denver, CO · Miami, FL
Email: privacy@technoden.net
Phone: (720) 954-2240